We recently released a report on consumption data request trends.

The Authority amended the Code to improve the EIEP13 process used by consumer agents to request consumption data from a retailer on behalf of a consumer. These changes sought to address concerns that access to data and the use of that data to drive innovation was being hampered. The Code changes came into effect in March 2020 and were designed to streamline access via standardised file formats and processes. This report provides insights into how the agents and retailers are using the new process.

Users can view information as either, requests submitted, or responses provided in each month. A range of measures are reported and each can be shown as a count or proportion of requests that have been made. The measures included in the report are:

  • Number of requests or responses
  • Number declined
  • Number with no response
  • Number with a response over the 5-day threshold
  • Average business days for responses

The new process came into effect as Covid-19 arrived in New Zealand and our response to combat the spread escalated. The initial industry response to the new Code provisions was poor. However, this response has improved over time (although on lower volumes of requests). Increased automation for handling requests by participants should see further improvement occur including better adherence to the file formats.

Average business days for responses to consumption data requests

Over 90% of requests are by one consumer agent (Cortexo)


More insights are available in the report or the public dashboard called consumption data request activity. Users can hover over data points for more context on relative measures.