Runtime error on ICP connection data API – 1 Jul 2019

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Last post 30 June 2019
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TheCohorts posted this 30 June 2019 - Last edited 28 July 2019

ICP connection data API is throwing a Runtime Error; first noticed the issue at 7:43am Monday 1st July 2019.

Can't find a support channel to log this so hopefully this get's picked up soon.

Regards

Ben

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Matthew Keir posted this 30 June 2019

Hi Ben,

We didn't find anything obvious going wrong, but we've restarted the webapp. Things look ok now, although we'll continue to monitor.

Let us know if you have further issues.

Matthew

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TheCohorts posted this 30 June 2019

Thanks - is there a support area to log such issues in the future?

Regards
Ben

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Matthew Keir posted this 30 June 2019 - Last edited 13 February 2020

Hi Ben,

The easiest way is to do what you've done and post to the forum. If you use the issue tag we'll treat it as such and get to it asap. This should be reserved for things that have stopped working not reporting data you'd like etc.

If you check the box "is solution", then others know it's sorted (I've done this now). We'll close off the discussion after a period of time. If the issue reemerges, and the discussion is closed, please start a new discussion.

I plan to bring the issues link up to the main menu in the next release.

Cheers,

Matthew

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