Question on Retailers' Obligations to Provide General Tariff Data

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Last post 23 October 2024

tuicaodan posted this 06 August 2024

Hi everyone,

I need some help regarding the clarification on the Electricity Industry Participation Code Amendment (Access to Retail Tariff Information) 2015.

When I asked a retailer for their general tariff data, they directed me to their website. However, the website requires entering a specific address to see tariffs for different regions.

Is this approach compliant with the amendment, or should the retailer provide a consolidated list of all tariffs without needing to input an address? Additionally, can the retailer charge a fee for providing this information if they argue a consolidated list of tariff data is not their normal format for providing tariff information?

Thanks for your help!

Best regards,

Evon

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samhales posted this 08 August 2024 - Last edited 08 August 2024

Hi Evon

No, you shouldn’t have to give a specific address. See clause 11.32G:

11.32G Retailers must provide information about generally available retail tariff plans

(1) If any person asks a retailer to provide information about 1 or more of the retailer's current generally available retail tariff plans, the retailer must give the requested information to the person no later than 5 business days after receiving the request.

(2) If the person requests that information be provided under subclause (1) in a manner or format that differs from the manner or format the retailer typically uses to provide such information, the retailer may impose a reasonable charge for providing the information in the manner or form requested.

There is little guidance on this clause, however the retailer shouldn't charge a fee for providing the information.

Thanks

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tuicaodan posted this 12 August 2024

Hi Samhales,

Thank you so much for your clarification and help.

I will reach out to the retailers again to see if they are willing to provide the all-region tariff data. Hopefully, they’ll comply with the requirements outlined in the Electricity Industry Participation Code.

Thanks again for your assistance!

Best regards,
Evon

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Tom_ posted this 23 October 2024

Hi Evon,

Did you manage to get the tariff data from the retailers in the end? I'm after the same thing so any hints would be very useful.

Thanks,

Tom

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